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Getting New Windows and Doors for Your Home: An Interview with John Posen of Arcadia Sash & Door, Inc.

By John Posen

Tell us a little bit about your company and the services you offer.

Arcadia Sash & Door, Inc. was established in 1979 and is a family owned and operated company. Our office has two large showrooms that display over 50 brands of various products. These include doors, windows, hardware and moldings. Our sales team is very knowledgeable and will help you find exactly what you are looking for and assist you in design choices appropriate for the architecture of your house. It is our policy to inform you of every option so that you can make your selection with confidence. Our prices are very competitive. Services include installation by our own qualified Arcadia Sash & Door craftsmen and we have an experienced finish carpentry crew. We strive for complete customer satisfaction when you are working with our team.

What are the usual signs that it's time to have your home windows and/or doors replaced?

There are obvious signs like rotting wood frames. Energy efficiency and temperature comfort are the reasons many customers decide to replace their windows. Customers tell us they can feel a draft coming through the windows because of a failed or no weather-strip. Homeowners also report that their windows do not open or close properly.

What are some of the main options that homeowners will need to decide on when they're replacing windows and doors in their house?

The project budget needs to be considered in the initial stages. Some types of windows, such as aluminum and vinyl, are quite economical and others with upgraded design features (aluminum/clad wood, fiberglass/wood) and options will push the acquisition cost up.

Can you briefly explain the basic steps from start to finish and how long it should take?

For most products the process takes from 4-6 weeks. We ask the customer these questions:

What do you want?
What is the nature of your project? Remove and replace, remodel, new construction?
What material type of windows do you prefer?
Are there any local restrictions on the type of window acceptable in your neighborhood?
Are you willing to spend more for features and options upgrades?
Are there design elements to consider? Traditional, modern, Mediterranean, Spanish, French, ranch, cottage, craftsman, etc.?
What type of operating function do you prefer? Double-hung, casement, awning, horizontal slider, fixed, tilt-turn, bi-fold, etc.?
Will your windows be 1-Lite or have grids, muntins?
What pattern will the grids have? How wide will the grids be?
What color will the windows be?
Will you be painting or staining or do you want pre-finished units?
What hardware finish do you want?
Are there any additional features you would like? Wash-mode unit, retractable screens, hi-visibility mesh screens?

Are there certain door styles or features that are popular in Southern California homes?

Southern California has virtually every home style. Traditional units have been the most popular but all other types are used. Recently, the mid-century/modern units are gaining in popularity.

What advice would you give to someone who needs to get new windows and/or doors but has a limited budget?

For windows, use aluminum or vinyl frame units with 1-lite, no grids. These will give you energy efficiency and new easy functioning hardware. For exterior doors select a fiberglass unit.

What's the best way for people to contact you and your company?

A phone call will give you personalized service with a dialog to get your project off to a quick start. We do provide free in-home consultation and measurement service that insures we understand your needs so we can provide the homeowner with an accurate quote. Homeowners can also get useful information from our website and we handle a lot of correspondence with email these days.

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